Voice & AI

IVR System for Business — Multi-level, Speech & DTMF

Route every caller to the right person on the first try. We design the call flow with you, record or generate the prompts, and connect the IVR to your agents, queues and business systems.

What's included

IVR Solutions features

Visual call flows

Menus, sub-menus, queues and fallbacks designed around how your customers actually call.

Keypad and speech

Callers press keys or simply say what they need.

Time and holiday routing

Different flows for office hours, after hours and holidays.

Multi-language prompts

Hindi, English and regional prompts, recorded or text-to-speech.

Data lookups

Read order status, balances or ticket updates from your database during the call.

Queue and callback

Hold queues with position announcements and automatic callbacks.

Your choice

Run IVR Solutions on your premises or ours

On-Premise Setup

Install it in your office or data center

We set up the platform on your servers, inside your network. Your data and recordings never leave your premises, and you can run it under your own brand.

  • Installed and configured by our engineers on site or remotely
  • Works with your SIP trunks, PRI lines and GSM gateways
  • White-label branding for resellers
  • Training for your team and annual support
Managed Service

We host it and run it for you

Use the service directly from us. No servers to buy, nothing to install. Your team logs in and starts working.

  • Hosted on our cloud with telecom connectivity included
  • 24/7 monitoring and support
  • Client panel with reports, recordings and billing
  • Move to on-premise later without changing platforms
FAQ

Common questions

Can we change the IVR menu ourselves?

Yes. Prompts and routing can be updated from the panel without calling us.

Do you provide toll-free or virtual numbers?

Yes, through our telecom partners, or we connect the IVR to numbers you already own.

Can the IVR fetch data from our software?

Yes, through an API or a direct database lookup during the call.

Related

Works well with

Get started

See IVR Solutions in action

Tell us about your volumes and setup, and we'll arrange a live demo on your numbers.

Send an inquiry