Voice & AI

Agile Dialer — Cloud Dialer & Dialer Software for Call Centres

Keep your agents talking, not dialing. Agile Dialer places calls automatically, connects answered calls to free agents and gives supervisors live control of every campaign. Use it from our cloud or install it on your own servers.

What's included

Agile Dialer features

Predictive, progressive and preview

Choose the dialing mode that fits each campaign and team.

Agent panel

Customer details, scripts, dispositions and callbacks on one screen.

Lead and list management

Upload lists, remove duplicates and DND numbers, recycle unanswered leads.

Call recording

Every call recorded and searchable for quality checks.

Live monitoring

Listen, whisper and barge in; live wallboards for supervisors.

Trunks and gateways

Works with SIP trunks, PRI lines and GSM gateways.

Your choice

Run Agile Dialer on your premises or ours

On-Premise Setup

Install it in your office or data center

We set up the platform on your servers, inside your network. Your data and recordings never leave your premises, and you can run it under your own brand.

  • Installed and configured by our engineers on site or remotely
  • Works with your SIP trunks, PRI lines and GSM gateways
  • White-label branding for resellers
  • Training for your team and annual support
Managed Service

We host it and run it for you

Use the service directly from us. No servers to buy, nothing to install. Your team logs in and starts working.

  • Hosted on our cloud with telecom connectivity included
  • 24/7 monitoring and support
  • Client panel with reports, recordings and billing
  • Move to on-premise later without changing platforms
FAQ

Common questions

What is the difference between Cloud Dialer and Dialer Software?

Agile Cloud Dialer runs on our servers, ready in a day. Agile Dialer Software is installed on your own servers and network.

Can it work with our GSM gateways?

Yes. It works with SIP trunks, PRI lines and GSM gateways, and we can supply the gateways too.

How many agents can it handle?

From a small team to large multi-site contact centres; we size the setup to your call volume.

Related

Works well with

Get started

See Agile Dialer in action

Tell us about your volumes and setup, and we'll arrange a live demo on your numbers.

Send an inquiry