We take every complaint seriously. Use the channel below that fits your issue.
1. Grievance Officer
- Name / designation: Grievance Officer
- Company: Agile Tech Experts Private Limited
- Address: 1st Floor, A2-104, GH-04A, Casa Greens 1, Sector 16, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201306
- Email: info@agiletechexpert.com
- Phone: +91 98100 57579 (Monday to Saturday, 10:00 to 19:00 IST)
2. What to include
Your name and contact details, your company and account ID (if you are a Client), the invoice or ticket number if any, a clear description of the issue, dates and times, and any screenshots or documents.
3. Timelines
- Acknowledgement: within 24 hours (working days).
- Service and billing complaints: resolved or answered within 15 days.
- Privacy and personal-data requests: answered as required by the DPDP Act and Rules, and in any case within 90 days.
- Spam, fraud or misuse reports: the reported resource is reviewed, and paused where justified, as soon as possible — usually within 24 hours.
4. Report spam, fraud or misuse
If you received a call or message you believe was sent through Agile's systems without consent or for fraud, email info@agiletechexpert.com with the calling number or header, your number, date and time, and a short description. You can also:
- complain to your own telecom operator by calling or sending an SMS to 1909, or through your operator's app;
- report suspected fraud on Sanchar Saathi (sancharsaathi.gov.in) using Chakshu;
- report cyber-crime on 1930 or cybercrime.gov.in.
5. Escalation
If you are not satisfied with our reply, write to the directors at info@agiletechexpert.com with the subject "Escalation" and your complaint reference. You may also approach the authority that applies to your issue (for example the Data Protection Board of India for privacy matters, or consumer forums).