Legal & compliance
Agile Tech Expert provides calling, messaging and IT technology for lawful business use only. These policies explain how we work within TRAI, DoT and Indian law, what we expect from every client, and how to reach us.
- Every client is KYC-verified before any number, trunk, header or account is activated.
- Telecom connectivity comes only from licensed telecom carriers; clients register on DLT in their own name.
- Promotional calls only from 140-series numbers and service/transactional calls from 160-series numbers, as TRAI requires.
- Zero tolerance for spam, CLI spoofing, fraud and impersonation — misuse is suspended immediately and reported.
- Records are kept as the law requires, and we cooperate fully with TRAI, DoT, carriers and law-enforcement agencies.
- Personal data is handled under the Digital Personal Data Protection Act, 2023.
Terms of Service
Terms that apply to the website, portals and all services of Agile Tech Experts Private Limited, including AI calling, IVR, cloud telephony, messaging, software, hardware and managed services.
Acceptable Use & Anti-Spam Policy
Rules for using Agile Tech Expert calling, IVR, voice broadcast, AI voice, SMS, WhatsApp and RCS services — consent, DND, DLT, 140/160 series, no spoofing, no fraud, and how we enforce them.
Telecom Compliance Policy (TRAI & DoT)
How Agile Tech Expert works with licensed telecom carriers, client KYC, DLT, 140/160-series numbers, number allocation, call records, lawful requests and misuse handling under TRAI and DoT rules.
Privacy Policy
How Agile Tech Experts Private Limited collects, uses, stores and protects personal data from the website, chat and voice assistant, portals and services, under the DPDP Act 2023 and IT Act 2000.
Data Processing Terms
Terms for personal data that Clients upload or generate through Agile Tech Expert platforms — contact lists, recordings, transcripts and CDRs — under the DPDP Act 2023.
Payment, Cancellation & Refund Policy
Payment terms, cancellation and refund rules for Agile Tech Expert software, telecom-related services, setup, hardware, rentals and software licences.
Grievance Redressal
How to raise a complaint with Agile Tech Expert — service issues, billing, privacy requests, and reports of spam or misuse — with response timelines and the Grievance Officer's contact.
Disclaimer
Website, AI assistant, trademark and third-party disclaimers for agiletechexpert.com.